Syukkur, A. and Sudarwanto, T. (2021) “Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Bank Perkreditan Rakyat (BPR) Jombang Cabang Ngoro”, BIMA : Journal of Business and Innovation Management, 3(3), pp. 327–338. doi: 10.33752/bima.v3i3.5491.