LUTFI, M. A.; SANTOSO, R. P. Pengaruh Kualitas Pelayanan dan CRM (Costomer Relationship Manajement) Terhadap Kepuasan Pelanggan (Studi Kasus pada Pelanggan PT. SBC Group Berkah Bersama). BIMA : Journal of Business and Innovation Management, [S. l.], v. 4, n. 3, p. 572–584, 2022. DOI: 10.33752/bima.v4i3.5586. Disponível em: https://ejournal.unhasy.ac.id/index.php/bima/article/view/5586. Acesso em: 1 jul. 2024.