PENERAPANTOTALQUALITYMANAGEMENT(TQM)DAN PENGARUHNYATERHADAP KINERJAKARYAWAN (StudiKasus:PT.Daya Cipta Kemasindo, Tangerang)

Authors

  • Bambang Wiratmo Teknik Industri Fakultas Teknik Universitas Hasyim Asy’ari

DOI:

https://doi.org/10.33752/reaktom.v1i2.50

Abstract

ThepurposeofthisresearchistoinvestigatetheeffectofTQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementonemployeeperformanceatPT.Daya Cipta Kemasindo Tangerang.Thepopulationwere400employeesand270employeesasrespondent.Thesampleobtainedbasedonsimplerandomsamplingmethod.BothdescriptivestatisticandStructuralEquationModelling(SEM)were employedtotesttheeffectamong variables. Dataprocessing were usedbySPSSandAMOS 16.00.Thefindingofresearchindicatesthat:TQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementhavesignificantlyandpositiveeffectonemployeeperformance.
Keywords:ImplementationofTQMpractices,employeeperformance.

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How to Cite

Wiratmo, B. (2016). PENERAPANTOTALQUALITYMANAGEMENT(TQM)DAN PENGARUHNYATERHADAP KINERJAKARYAWAN (StudiKasus:PT.Daya Cipta Kemasindo, Tangerang). Reaktom : Rekayasa Keteknikan Dan Optimasi, 1(2). https://doi.org/10.33752/reaktom.v1i2.50

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